I forgot the email I registered with
If you cannot recall your registered email, please contact our support team. You will need to provide alternative verification details, such as your phone number or linked bank account name, to confirm your identity before we can recover your login credentials.
Can I use the same account on two devices?
Yes, you can access your account from different devices. However, for security reasons, our system may trigger a verification check if you log in from a new device or a different IP address to ensure the account owner is the one accessing it.
Why does it show an error when my details are correct?
Common causes include browser cache conflicts, unstable internet connections, or using a VPN that is blocked. Try clearing your browser cookies or switching from Wi-Fi to mobile data. If the problem persists, check if your account has been temporarily restricted.
Do I need to log in again after clearing my browser?
Yes. Clearing your browser cache and cookies removes the session tokens that keep you signed in. For your security, you must re-enter your credentials to establish a new secure session with the platform.
What if someone else finds out my password?
Change your password immediately via the account settings. If you cannot log in, use the 'Forgot Password' feature. We also recommend updating your linked phone number and email to ensure you have full control over account recovery.
Can I change the phone number linked to my account?
Yes, you can update your phone number through the profile settings after logging in. If you no longer have access to the old number, you must submit a request to our support team with a valid identity verification document.